McKibbon Hospitality Adds AC Hotel Gainesville Downtown To Management Portfolio

GAINESVILLE, FLMcKibbon Hospitality, an award-winning leader in hotel management, is pleased to announce the newest addition to its management portfolio: AC Hotel Gainesville Downtown. The 144-room, pet friendly property is primely located in midtown Gainesville within the mixed-use Standard at Gainesville complex providing unbeatable access to the University of Florida and Ben Hill Griffin Stadium as well as a myriad of local restaurants and shops.

The new management contract expands McKibbon’s presence in the Gainesville market where the company currently manages two additional hotels: Hilton Garden Inn Gainesville & Homewood Suites Gainesville. It also builds upon McKibbon’s portfolio of managed AC Hotels, joining the ranks of AC Hotel Asheville Downtown, AC Hotel Charlotte City Center, and AC Hotel Jackson Ridgeland with a McKibbon-developed AC Hotel Orlando Airport slated to break ground later this year.

“We are excited and grateful for the opportunity to manage AC Hotel Gainesville Downtown – an amazing property in an amazing location,” said Randy Hassen, president of McKibbon Hospitality. “We look forward to continuing to serve the Gainesville community and welcoming our guests with warm hospitality and the highest level of service.”

Appealing to travelers seeking refined accommodations and amenities, AC Hotel Gainesville Downtown’s spacious, European-inspired guestrooms and stylish communal spaces boast sleek design elements, modern furnishings and carefully curated local artwork. Guests are invited to wake up with the AC Kitchen, serving a daily Spanish-inspired breakfast and relax and unwind at the AC Lounge with tapas as well as locally brewed craft beer and handcrafted cocktails including AC’s signature gin & tonic.

Venturing to the rooftop, guests can work up a sweat in the hotel’s state-of-the-art fitness center or make a splash at the inviting outdoor pool flanked by a firepit and plush lounge seating with panoramic views of UF’s campus. In addition to the rooftop, the hotel offers an additional 1,183 sq ft of total event space across three flexible meeting rooms, providing the perfect venue for family reunions, business meetings, weddings, and graduation parties.

AC Hotel Gainesville Downtown adds 144 new rooms to McKibbon’s overall portfolio, bringing the total number of hotels managed throughout the U.S. to 97 with over 11,000 total guestrooms.

The Driskill Brings Historic Tour Guide On Board With New Hire

AUSTIN, TX–Historic and legendary Texas hotel, The Driskill, has announced today the addition of Nori Meisner to the hotel’s staff as historic tour guide and special events concierge. The new hire further solidifies the hotel’s commitment to offering guests an even closer look at the unique role the hotel has played in the history of Austin, Texas and of the country.

As historic tour guide, Meisner will bring to life the stories and artwork contained within the walls of the gorgeous hotel, which was built by cattle baron Colonel Jesse Driskill in 1886. She’ll lead guests along the guided history tour, as part of the hotel’s Discover Driskill’s History package which also includes a stay on the historic side of the hotel, afternoon tea for two in the 1886 Cafe & Bakery, and a special take-home amenity. Guests will hear about LBJ and Lady Bird’s first date over breakfast and the years following celebrating election results at the hotel, and they’ll experience the eight gold leaf framed Austrian mirrors once a wedding gift from Emperor Maximilian to his wife Carlota.

Born and raised in New York, Meisner’s love for history, unbelievable stories and architecture developed thanks to the richness and vibrancy of New York City. While in Maryland for college, she fell in love with the historic neighborhoods, cobblestone streets and maritime whispers of another historic city, Baltimore. And after arriving in Austin, her appreciation for all that has come before drew her to The Driskill.

“I’m excited to combine my passion for intricate details of special events with my love of history in a place as unique, historic and beautiful as The Driskill,” said Meisner. “I hope to share all of the beauty and presence of the old world with visitors from near and far.”

“We are thrilled to welcome Nori to the team,” said Ashley Famalette, Director of Sales, Marketing and Events. “Her enthusiasm and knowledge of the hotel’s stories and past will create a rich, transportive experience for guests.”

Three More Resorts Running On Maestro PMS Launch PurpleCloud’s Service Optimization And Employee Engagement Platform

MARKHAM, ONTARIO—In the hotel industry, budgets are tight, and workers are scarce, yet guests still expect service excellence. Nowhere is this dynamic more apparent than in housekeeping. In September 2021, PurpleCloud announced its’ integration to the Maestro PMS solution — a tool that helps properties do more with less while aligning service to guest expectations. Today, PurpleCloud announces three additional properties are running on Maestro PMS with the recently implemented integrated tool; Service Optimization Platform and Employee Engagement Platform, and those properties are now enjoying the benefits that it delivers.

Efficient Housekeeping Based on Real-Time Circumstances

The Housekeeping Module tracks real-time check-ins and check-outs to create an efficient schedule based on “true clean times.” The benefits of using the Platform include:

  • Greater savings: The Platform eliminates inefficiencies in housekeeping. This reduces the number of hours worked by staff members, which lowers the cost of housekeeping services.
  • Increased revenue: Properties are better able to detect and manage early arrivals, late checkouts and stay-over services through the Platform, which increases revenue.
  • Lower turnover: The Platform includes gamification features that keep team members engaged, working hard, and feeling recognized. Over time, this increases job satisfaction and reduces turnover.

Properties can use the housekeeping module in tandem with PurpleCloud’s Hotel Service Optimization Platform that facilitates multi-language text and voice messaging between front-line workers and their managers.

Managers enjoy access to dashboards that indicate housekeeping progress across a property, as well as dashboards that track the individual performance and progress of housekeepers. The application outlines their projects, pushes relevant alerts, displays their standing on the leaderboard, plus more. 

Meet the 3 Newest Resorts Now Streamlining Housekeeping

Three resorts have become the latest to implement the Service Optimization Platform primarily to optimize housekeeping. All the properties are committed to enhancing operations while also creating the best possible guest experiences. They each recognized the potential of PurpleCloud’s Platform being integrated with Maestro to help them achieve those goals.

Located near Pigeon Forge and Dollywood in Gatlinburg, Tenn., the Smoky Mountain Resorts is a two-property destination that serves as a launch point for family fun and adventure. The two properties are the Resort at Governor’s Crossing and Country Cascades Waterpark Resort.

“We believe that our decision to integrate PurpleCloud with Maestro will enhance our housekeeping and maintenance operations management,” said Kay Collier, CEO of Smoky Mountain Resorts. “The program is designed to assist us in our aim to exceed expectations at every point during the guest journey. Integration and implementation was a much smoother transition than we anticipated. The support and training throughout the process was phenomenal.”

Campbell’s Resort on Lake Chelan is a historic property in the Pacific Northwest. Family owned and operated since 1901, the Resort’s 8-acre site includes 170 lakeside rooms and more than 1,800 feet of private beach.

“We choose PurpleCloud because we want to continue to utilize technology to improve our efficiencies in every facet of our business,” said Eric Campbell, Vice President of Operations at Campbell’s Resort on Lake Chelan. “We believe this partnership will help our team and improve the guest experience.”

Tips, Tricks, And Best Practices – Reducing The Risk Of Fraud

Mail-related check fraud has been rising since last August, according to the Evidence-Based Cybersecurity Research Group at Georgia State University, which has been tracking the trend. It warns that criminals have a pretty easy time when it comes to getting their hands on your checks. In KPMG’s survey of senior risk executives, 67% say their companies have experienced external fraud in the past 12 months, and 38% expect the risk of fraud committed by external perpetrators to somewhat increase in the next year.

“Some of them simply go to your home mailbox and take the mail you left for the post office to pick up,” said David Maimon, an Associate Professor of Criminal Justice and Criminology at Georgia State University and Director of the Evidence-Based Cybersecurity Research Group.

“Others simply go to the blue boxes with the keys that they were able to steal from some of the mailmen out there, empty the boxes, and get the checks that some of us send. That’s how easy it is.”

The cybersecurity group found an average of 1,325 stolen checks up for sale every week during October 2021. This was more than double what it saw in September when the average was 634 a week and triple the 409 average in August 2021. More recent numbers indicate an even greater rate of incidents.

M3, the hospitality sectors #1 Reporting & Accounting Software is hearing from more and more customers that are experiencing check fraud that ranges from checks being replicated or physically altered somewhere between when the check is issued, mailed, received, or redirected.

The company’s goal is to minimize the potential of hospitality companies becoming a victim of check fraud, as has recommended the steps below be taken in order to mitigate the risk of check fraud.

 

  • Implement Positive Pay with Name Verification. Positive Pay is a banking feature designed to help business owners protect themselves against fraudulent checks being written on their account. Once you give your bank details for each check you write, the bank verifies that your information matches the information on checks presented to the bank before it processes the payment. If any items don’t match up, your bank flags them and sends them to you for review. You can then decide if you want to accept or decline the payment.

 

  • Implement an ePay system, which incorporates ACH and Virtual Credit Card (VCC) technology. ePay systems provide added security against fraudulent activities; especially when checks are eliminated and is easy to set-up and easy to use. It also adds efficiencies to your reconciliation process. In addition, ePay improves overall employee accountability.

 

  • Complete Your Bank Reconciliations DAILY. Merely checking for similar numbers on the general ledger and bank statements is not good enough and is not offering the most protection against fraud. If you are only reconciling weekly or monthly, the horse may be out of the barn by the time irregularities or fraud is identified. Daily bank reconciliation allows you to nip bank errors in the bud as early as possible, leads to fewer issues and fewer errors, avoids working with outdated information, and helps track daily cash flow providing you the insight you need into the cash flow and spending habits of the property or corporate entity. If you are not reconciling daily, your books may not always equal reality.

 

We are living in a world where, unfortunately, fraud is common and increasing at an alarming rate. Be sure you protect yourself and your company. If you currently are lacking the tools to keep your accounts safe, please contact M3 at sales@m3as.com

M3 Wins Globee In The 14th Annual 2022 Golden Bridge Business And Innovation Awards

GWINNETT, GAM3 announced today that The Globee® Awards, organizers of the world’s premier business awards programs and business ranking lists, has named M3 Labor a winner in the 14th Annual 2022 Golden Bridge Business and Innovation Awards.

The coveted annual Golden Bridge Awards program recognizes and honors the world’s best in organizational performance, products and services, innovations, executives and management teams, women in business and the professions, case studies and successful deployments, public relations and marketing campaigns, product management, websites, blogs, white-papers, videos, advertisements, creativity, partner programs, and customer satisfaction programs from every major industry in the world.

More than 100 judges from around the world, representing a wide spectrum of industry experts, participated in the judging process. The Golden Bridge Awards® are the world’s premier business awards program honoring achievements in every industry around the world.

M3 was recognized in the Business-to-Business Products category for its mobile app, M3 Labor. Its comprehensive mobile application is designed to help hoteliers monitor their largest expense: labor. M3 Labor offers managerial users a seamless way to monitor labor from time clock to paycheck and employee users the ability to clock-in-clock-out on any personal Apple or Android device.

M3’s Labor Management platforms are used by over 32,000 employees working in over 1,000 hotels throughout North America. The company has developed a robust cloud-based solution designed to give more time and greater flexibility to hoteliers so they can shift their focus to guest satisfaction.

“It’s an honor to win a Globee. We are proud to be recognized as a hospitality industry player whose products have been named a winner by the Globee Awards,” says Scott Watson, Chief Sales and Marketing Officer. “Behind this distinguished success are our product innovations and relentless drive to stay customer-focused. We believe this recognition from Globee Awards further validates our commitment to our customers.”

To learn more about M3 or request a demo, please visit www.m3as.com.

See the complete list of 2022 winners here: https://globeeawards.com/golden-bridge-awards/winners/.

HomeTowne Studios By Red Roof Opens In Battle Creek

COLUMBUS, OH–Red Roof, the leader in economy lodging, has announced the opening of the 40-room HomeTowne Studios by Red Roof in Battle Creek, Michigan.

The extended stay property features kitchenettes with full-sized refrigerators, free in-room Wi-Fi, HD flat-screen TVs with free expanded cable, extended stay rates, free coffee in the lobby, coin laundry and weekly housekeeping. A seasonal swimming pool and free private parking are also available, as well as a 24-hour front desk where kitchen kits are available for purchase.

Located at 5050 Beckley Road in Battle Creek, the hotel is situated just off of I-94 and close to many attractions including the Binder Park Zoo, Beadle Lake, Kellogg Arena and Western Michigan University.

This hotel participates in RediRewards from Red Roof that goes beyond free nights with benefits members can use every day! Members may use their RediPoints on the RediShop catalog for gift cards and/or other merchandise; RediSave 30% on their room rate when they combine points with other payment; and have RediAccess to discount coupons across thousands of retail, entertainment, and service categories. HomeTowne Studios Battle Creek also participates in Red Roof’s RediClean program, designed to help keep guests and staff safe.