Much has been written over the past several decades about customer service.  From loyalty programs to quantitative and qualitative surveys, the efforts are exhaustive and have become more chatter (and an outlet for complaints) rather than a true and sincere platform to better the experience of your guests, residen

Now you can experience the proven benefits of a BITAC event without traveling! BITAC® Symposium Virtual Connect® is an elite one-day event bringing together the crème de la crème of the hospitality industry to exchange ideas, build their network and be a part of how business gets done in the new normal. An incredib

Being present is more than just a trendy catchphrase. In Present Company, Timothy Dukes and Michael Landers reveal how the art of presence can serve as a conduit to high performance through enhancing creativity, productivity, and engagement.

As a transformative resource, Tim and Michael explore the Four Powers of Prese

A one-day virtual event focusing on the unique needs of hotel operations including educational sessions, relationship-building sessions, and one-on-one meetings.

BITAC® Operations attracts top decision-makers (CEO, Presidents, COO, CFO, VP Operations, etc.) from a powerful combination of hand-selected and prominent in